Refund Policy

1. GENERAL REFUND RULES (DIGITAL GOODS)

To the extent permitted by applicable law, all purchases are non-refundable and/or non-exchangeable, unless otherwise is stated herein or is required by applicable law. The AuraFate AI service provides access to personalized digital content immediately after successful payment. Because the product is digital and is created individually for you, the service is considered fully rendered immediately upon unlocking access.

2. NOTE FOR RESIDENTS OF EEA MEMBER STATES AND THE UK

If you are a resident of an EEA member state or the United Kingdom, you typically have the right to withdraw from a service agreement within fourteen (14) days.

Loss of Withdrawal Right: If you have been presented with, and you have provided your prior express consent to begin the performance during the right of withdrawal period and acknowledgment that you will lose your right of withdrawal (for example, by clicking a button to access the digital content or start the subscription immediately), you will not be eligible for a refund in relation to digital content.

3. EXCEPTIONS & TECHNICAL ERRORS

We may grant refunds at our sole discretion in the following cases:

• Technical Failure: You paid for the service, but due to an error on our server, access to the features (e.g., Matrix of Destiny, AI Chat) was not granted within 24 hours.
• Double Transaction: If your card was mistakenly charged twice for the exact same order.

Dissatisfaction with the generated esoteric insights (which are strictly for entertainment purposes) does not constitute grounds for a refund.

4. HOW TO REQUEST A REFUND

To submit a refund request for technical errors, contact our support team at contact@aurafate.pro within 7 days of the transaction, specifying the email used for the purchase and attaching the receipt.

Note on Third-Party Billing: If your transaction was processed by Apple App Store or Google Play Store, we do not have the ability to issue refunds directly. You must request a refund through Apple or Google support. Subscriptions billed directly through our website (via Stripe or Paddle) are handled by our support team.